Performance Measurement and Indicators -- Cost and Productivity Performances -- Non-cost Performances -- Performance Measurement Systems -- Design and Integration of the PMS -- Performance Management: From Decision Support to Performance Governance -- Luxottica, a New “Vision” for the Supply Chain -- The Monte dei Paschi di Siena “Controlling Data Farm”, the CPM of the Oldest Bank in the World -- Sorgenia, Giving Energy to Performance.

This book describes – in a precise but practical way – the most recent developments in Performance Measurement and the relative Performance Measurement Systems (PMS), whose most famous one is the Balanced Scorecard model. It is unique because of the integration of PMS theory (types of performances, Key Performance Indicators, architecture and integration with ERP, Organization and Strategy) with the Business Intelligence (BI) technologies, which characterize the most advanced effective solutions. The rigorous academic approach of a well-known international expert – Professor Tonchia – is mixed with the managerial contribution of a worldwide consulting leader – Luca Quagini, CEO of SDG Group. There are very few, if any, books in the Performance Management field that describe in detail a real approach for designing and managing these systems, with the amount of detail and giving the useful, practical understanding of the underlying principles and specific processes and practices that are presented here.